One of your nursing assistants calls in sick at 5:30am. Here's the process that takes you from an empty shift to a confirmed substitute before the morning starts.
It all starts with a shift object: time, role, location and any skill requirements. Without structured data, every call stays manual.
Some substitutes should be called first – e.g. those already delegated at the unit or who worked most recently. Order can change per shift or follow rules.
Is the shift critical? Call 30 people at once. Non-urgent? Call one at a time. Tidvis Staff supports both modes per shift.
Voice AI reads the shift and receives yes/no/call-back. Structured answers flow back via webhook so your system gets the result directly – not as free-text SMS.
When a substitute accepts, the shift locks in your schedule and other calls cancel. The whole chain is logged: who was called, when, what they said, audio transcript.
We'll set up a test flow against a test number in your region in 20 minutes.
