A staffing system that calls substitutes for you
POST an open shift via API. Tidvis Staff calls your prioritized candidate list, interprets the reply with voice AI and returns the result via webhook. Industry-neutral – a shift is just time + role + location.
Staffing and scheduling without manual phone hours
Most staffing systems are schedule tools that show a shift is open – then the coordinator has to call around. Tidvis Staff takes over the calling: we follow your priority order, read out the shift, and classify each reply. You get a structured result, not an audio clip to listen to.
Calls in priority order
Send a candidate list. The system calls in order until someone accepts or the list runs out.
Interprets the reply automatically
The AI classifies every call: accepted, declined, callback, wrong person. Free speech, no tone keys.
Manual or auto-approval
Choose whether the coordinator confirms each accept manually or the first yes locks the shift.
How it works
From open shift to filled shift
- 1
POST /staffing-requests
Send the open shift plus a candidate list with your priorities and phone numbers.
- 2
We call the candidates
Tidvis Staff calls in priority order, reads out the shift, and records the reply.
- 3
AI classifies intent
The reply is parsed as accepted, declined, callback or unclear. The recording is saved in the audit log.
- 4
Webhook back to you
You receive an HMAC-signed webhook with the result and can mark the shift filled in your scheduler.
Staffing system vs Tidvis Staff
| Traditional system | With Tidvis Staff | |
|---|---|---|
| Finds schedule gaps | Yes | Yes, via your existing schedule |
| Calls substitutes | No – manual | Yes – AI calls in priority order |
| Interprets the reply | Manual note | Auto-classified intent |
| Audit trail | Scattered call logs | Recording + transcript per attempt |
| Integration | CSV export | REST + HMAC-signed webhooks |
Hang up the phone. Let the API call.
Book 20 minutes and we'll demo the flow live against your own test number.